I contacted Pickett Roofing on a weekend due to a leak in our loft room after heavy rain and he replied within minutes to arrange to come the next day to look at the issue. Due to it being a three storey house scaffolding was required and this came a few days later as agreed and the work was completed the following weekend. Communication was excellent and everyone turned up when they agreed to and Mark kept checking a few days after the works to ensure there was no further issue before arranging for the scaffolding to come down. All workmen were polite. I would not hesitate to recommend to a friend.